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Mailgun: No more free emails

When checking my emails the other day, I was met with some disappointing news from Mailgun.

Hi there,

Mailgun is adjusting our plans and pricing to more accurately reflect the value users get from the service and to make room for some great new deliverability features we just released.

Throughout 2019, we were hard at work adding and improving our email capabilities and optimizing our support to help your business grow. While many of these updates were made behind the scenes, the truth is that Mailgun can do a lot more than it could two years ago when we last updated our plans.

What does this mean for you?
On March 1, 2020, we will automatically transition your account to the new Flex plan, a pay-as-you-go plan comparable to the Concept plan you’re currently on. You’ll receive your first invoice under the new plan on April 1 if your amount due is greater than $0.50. According to your usage in December, your invoice under the new price per message of $0.0008 would have been $0 for December. It’s a modest change, but we wanted to be transparent about it.

What’s changing with the Flex plan?
Flex offers you the same pay-per-use model you were used to on the Concept plan. The main differences are that we are no longer offering 10,000 free emails or 100 free validations per month, and our support options now include limited ticket support as well as enhanced self-service Q&As so you can find answers faster. Additionally, while your existing routes will still be functional, new routes will not be supported on this plan.

We have several other plans available with additional features and service levels, including a new subscription plan called Foundation that starts at $35 per month. This plan provides access to new deliverability tools like Inbox Placement so you can effortlessly increase your deliverability and email ROI.

What other options do I have?
We have several other plans available with additional features and service levels, including a new subscription plan called Foundation that starts at $35 per month. This plan provides access to new deliverability tools like Inbox Placement so you can effortlessly increase your deliverability and email ROI.

Looking for validations, inbound routing, or more support? Foundation is a great starter plan. If this is something you’re interested in, check out your plan options.

We’ll send a couple more reminders between now and March 1st, but if you have any questions about what this means for you, we’re here to help. Please submit a support ticket, and we’ll follow up with you shortly.

The Mailgun Team

Don’t get me wrong, $0.0008 per email is one of the best prices around (I’ve not really compared, but it sounds good), but going from 10,000 free emails a month to zero free emails is seriously a bit of a blow.

I’ll now be looking for alternative email services, as free emails are always nice to have. In the event I’m sending out thousands of emails every month, it probably means I’m earning enough for it to not be worthwhile switching providers!